FAQ

General questions:
Cryptocurrencies are digital currencies (like Bitcoin, Ethereum, Litecoin and Ripple you can buy on our platform), which are not controlled by state-based central banks. In most cases they should be treated as a currency, but not fiat currency.
Currency made and backed up by the state authorities and central banks, like USD, EUR. Unlike with cryptocurrencies, at any moment given the state/central bank can print out more of the currencies.
A digital ledger keeping transactions made with cryptocurrencies in a public and chronological order.
Other Questions
Right now all the shops, stocks, banks, fiat and cryptocurrencies require electricity and internet for all the sorts of financial transactions. If there is no internet or electricity – you are unable to buy/sell anything.
It is your choice – it depends if you want to use your cryptocurrency for daily transactions or treat it as a store of value.
Most of the cryptocurrencies are pretty new – the whole system basically emerged in 2010 with first Bitcoin transaction. It is on the same stage as internet in the mid-1990s.
Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC).
XProCrypto does provide you with storage of your cryptocurrencies on a private wallet. If you would like to know more, please email us at [email protected]
Yes, you do need to register on XproCrypto in order to purchase the cryptocurrencies.
Yes in order to withdraw the purchased cryptocurrency you need to verify your account. Different withdrawal limits require different types of verification (besides phone verification which is obligatory for ALL other types in the first place). In a case when some of the documents are of insufficient quality/there are any doubts regarding their authenticity, the compliance department is entitled to request additional documents to verify customer at ANY of the levels. This is a requirement as imposed upon XProCrypto by legislation requiring conformity with KYC (know your customer) and AMLP (anti-money laundering policy), which is an international standard for financial transactions in XXI century.
At the moment, on XProCrypto you can buy cryptocurrencies with your credit/debit card (VISA/Mastercard), or exchange it from one of the cryptocurrencies available on our exchange.
Yes, we have. You can see them when making a purchase order.
In most cases transaction takes approximately 5 minutes, yet in case of conditions independent from us (like major modifications on cryptocurrencies themselves), it might be temporarily suspended.
Once you placed withdrawal request, you need to confirm it, by clicking a link from the email we send you in an email.
Cryptocurrency transfers between wallets (just like regular bank transfers) are not reversible – then if you made a spelling error, you cannot get your crypto back. Please doublecheck the wallet number twice before confirming the transaction.
XProCrypto is protected by the newest and most advanced protection systems available in the industry. As well we have some solutions which are our company's unique secret.